Reference

Terms and Conditions That Govern Your 333xx Account

These terms set out what you agree to when you open and use a 333xx account — covering eligibility, wallet behaviour, payment rails like bKash, Nagad and Rocket, and how disputes are handled.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal and verification conditionsAccount suspension policyJurisdiction-dependent access
333xx Terms and Conditions That Govern Your 333xx Account
HOW WE OPERATE

How 333xx Handles Your Account and Data

We hold account data only for as long as it is needed to operate your account and meet our obligations under applicable rules. You can request a summary of what we hold by contacting support with your account ID. Changes to your registered details — including your linked bKash or Nagad number — require identity verification before they take effect.

Data Retention

Account records, transaction logs, and identity documents are kept for the period required by applicable rules in your region. We do not retain data beyond that period without a lawful basis.

Account Security

Your account is protected by password and OTP verification. Any change to your linked wallet — bKash, Nagad, or Rocket — triggers a re-verification step before the update is saved.

Access Requests

You can request access to the personal data we hold on your account. Submit the request through live chat or email with your account ID and we will respond within the timeframe required by applicable rules.

Dispute Resolution

If you believe a transaction or account action was applied in error, raise it with support within 30 days. We review the account log and payment record before issuing a decision.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries through the channels below. We aim to respond to account and policy questions within one business day.

Live Chat Start a live chat from your account dashboard for questions about specific clauses, account restrictions, or wallet transaction disputes. Available during service hours.
Email Support Send detailed terms or account queries to our support address. Include your registered account ID so we can locate your record and respond accurately.
Help Centre Our help centre covers common terms questions — account suspension reasons, withdrawal holds, and what happens when a payment via Nagad or Rocket is flagged for review.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, wallet rules, account changes, and what happens when something goes wrong.

Eligibility depends on your local law and the regions we currently serve. You must meet the age requirement in your jurisdiction and confirm that using this platform is lawful where you are located.

Yes. Every deposit and withdrawal processed through bKash, Nagad or Rocket is covered by these terms alongside the individual terms of those payment services. Both sets of rules apply at the same time.

We notify you through your registered contact before material changes take effect. Continued use of your account after that notice counts as acceptance of the updated terms.

Sharing credentials or operating an account on behalf of another person breaches these terms. We may suspend or close the account and withhold any pending withdrawal pending a review.

Contact support via live chat or email with your account ID. We will respond within the timeframe required by applicable rules in your region and provide a summary of what we hold.

Raise the dispute with our support team within 30 days of the transaction date. Include your account ID and the payment reference from your bKash, Nagad or Rocket app so we can check the record.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.